T.H.I.C. Terms & Conditions

Last Updated: [Insert Date]

Welcome to T.H.I.C. — The Hair Increase Club.

These Terms & Conditions govern your use of this website and your purchase of any T.H.I.C. products. By using this website, placing an order, joining our email/SMS list, purchasing a product, or participating in any T.H.I.C. offer, you agree to the terms below.

Please read them carefully before purchasing.

1. Company Information

T.H.I.C. — The Hair Increase Club sells all-natural scalp + hair oil products and related hair care products, offers, content, support, and education.

For questions, support, refund requests, shipping questions, or order help, contact:

[email protected]

2. Product Description

T.H.I.C. is an all-natural scalp + hair oil designed to support a consistent 90-day hair care protocol.

T.H.I.C. is currently made with 17 essential oils, 6 natural oils, and Vitamin E.

T.H.I.C. is best used as an overnight scalp + hair oil treatment.

It is not a leave-in styling oil.

It may be used by both men and women. For women, it may be understood as similar to an overnight hair oiling treatment, hair mask, or deep conditioning treatment, but oil-based and scalp-focused.

3. No Medical Claims

T.H.I.C. is a cosmetic hair and scalp oil.

T.H.I.C. is not intended to diagnose, treat, cure, prevent, or reverse any disease, medical condition, or form of hair loss.

T.H.I.C. is not a prescription product, drug, medical treatment, or replacement for professional medical advice.

Results vary from person to person.

Statements on this website, in emails, SMS messages, social media posts, testimonials, graphics, or product materials are for general informational and educational purposes only.

If you have a medical condition, scalp condition, allergy, skin sensitivity, are pregnant, nursing, taking medication, using prescription hair products, using Minoxidil, or are under the care of a healthcare professional, please speak with a qualified professional before using T.H.I.C. or changing your routine.

Do not stop using any medication, prescription, or treatment based on anything on this website.

4. Product Use

T.H.I.C. should be used according to the instructions provided on the website, product label, emails, or customer support materials.

General use:

Apply at night.
Use on dry or slightly damp hair.
Apply to scalp and hair.
Massage into scalp and hair.
Blow-dry if desired.
Let sit overnight.
Wash out in the morning if needed or preferred.
Use consistently.

Because T.H.I.C. contains natural oils and essential oils, it may leave oil marks on pillowcases, clothing, furniture, towels, or other fabrics. Customers are responsible for protecting bedding, clothing, and personal items from oil transfer.

We recommend using a towel over your pillow on treatment nights if your hair feels oily before bed.

5. Allergies, Sensitivities, and Patch Testing

T.H.I.C. contains essential oils, natural oils, and Vitamin E.

Some people may be sensitive or allergic to natural oils, essential oils, botanicals, fragrances, or other ingredients.

Before using T.H.I.C., you are responsible for reviewing the ingredient list and deciding whether the product is appropriate for you.

We recommend doing a small patch test before full use.

Discontinue use immediately if you experience irritation, rash, burning, discomfort, allergic reaction, or any unexpected reaction. Seek medical advice if needed.

T.H.I.C. is not responsible for allergic reactions, sensitivities, misuse, or failure to review ingredients before use.

6. Ingredients

The current T.H.I.C. ingredient profile includes:

6 Natural Oils:
Pumpkin Seed Oil, Argan Oil, Castor Oil, Jojoba Oil, MCT Oil, and Avocado Oil.

17 Essential Oils:
Rosemary Oil, Sage Spanish Oil, Clary Sage Oil, Juniper Berry Oil, Thyme White Oil, Lavender Oil, Lemongrass Oil, Ylang Ylang Oil, Cedarwood Oil, Tea Tree Oil, Rose Oil, Peppermint Oil, Ginger Root Oil, Cinnamon Essential Oil, Frankincense Oil, Pink Grapefruit Oil, and Roman Chamomile Oil.

Also includes:
Vitamin E.

We are always seeking to improve the formulation. Ingredient lists may change over time. For the most current ingredient list, always refer to the product label.

7. Orders and Payments

All prices are listed in Canadian dollars unless otherwise stated.

By placing an order, you confirm that all information provided is accurate, including your name, email address, phone number, billing details, and shipping address.

You authorize T.H.I.C. and its payment processors to charge your selected payment method for the full amount shown at checkout.

T.H.I.C. reserves the right to refuse, cancel, or refund any order for reasons including suspected fraud, incorrect pricing, payment failure, shipping restrictions, stock issues, or misuse of the website.

8. Founder Pack

The T.H.I.C. Founder Pack is the main launch offer.

Current Founder Pack details may include:

4 full-size T.H.I.C. bottles
90-day protocol
Happy sample
Private T.H.I.C. member group access
Day 1, 30, 60, and 90 progress reminders
Founder Auto-Ship access
Free shipping within Canada

Founder Pack details, bonuses, pricing, and availability may change at any time.

Any bonus items are subject to availability and may be changed, substituted, or removed at T.H.I.C.’s discretion.

9. Add-On Founder Packs

After purchasing a Founder Pack, customers may be offered the option to add extra Founder Packs before their order ships.

Add-On Founder Packs are one-time purchases.

They are not subscriptions.

Add-On offers may be available for a limited time only and may not be available after leaving the checkout flow.

Add-On Founder Packs may include no additional shipping charge when shipped with the original order, where applicable.

10. Founder Auto-Ship

Founder Auto-Ship is optional.

If selected, Founder Auto-Ship allows customers to receive recurring T.H.I.C. shipments after the initial 90-day protocol period.

Current Founder Auto-Ship terms:

Founder Auto-Ship starts 90 days after purchase.
You are billed $0 today for Founder Auto-Ship.
The current 1-bottle Founder Auto-Ship rate is $99.75 CAD/month.
This is 25% off the regular bottle price.
Free shipping is included within Canada.
You may cancel anytime.
If you cancel, you lose your founder rate.

Founder Auto-Ship pricing, availability, and terms may change for future customers. If you cancel your Founder Auto-Ship and later choose to restart, the same founder rate may no longer be available.

Customers are responsible for managing their subscription and requesting cancellation before the next billing date.

To request cancellation, email:

[email protected]

Please include the email address used at checkout.

11. Shipping

Free shipping is included within Canada for qualifying T.H.I.C. orders.

Most Canadian orders arrive within 5–10 business days after shipping.

Select international shipping may be available at checkout.

Orders outside Canada may take approximately 7–14 business days after shipping, depending on destination, customs, carrier timelines, and local delivery conditions.

International customers are responsible for any customs duties, taxes, import fees, brokerage fees, tariffs, or other charges required by their country, unless otherwise stated at checkout.

T.H.I.C. is not currently shipping to the United States due to current U.S. import tariff and customs requirements.

Shipping times are estimates only and are not guaranteed.

T.H.I.C. is not responsible for delays caused by carriers, customs, weather, incorrect addresses, import processing, or events outside our control.

12. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned, delayed, lost, or undeliverable because of an incorrect or incomplete address, the customer may be responsible for any reshipping costs.

Please review your shipping information carefully before completing your order.

13. 90-Day Refund Policy

The 90-day refund policy applies to Founder Pack purchases only.

If you are not satisfied after completing the 90-day protocol, you may request a refund within 90 days of purchase by emailing:

[email protected]

To qualify for a refund:

You must request the refund within 90 days of purchase.
You must return all bottles from your order, whether empty, partially used, or full.
You must return the bottles at your own expense.
You must use registered shipping with tracking.
You must provide the tracking code so we can confirm the return.

Once the returned products are received and confirmed, your refund will be processed within 5–10 business days back to the original payment method used at checkout.

Refunds apply to the product purchase price only.

Original shipping fees are non-refundable.

Shipping within Canada is included with the Founder Pack. However, if additional shipping fees were charged at checkout for orders outside Canada, those shipping fees are not refunded.

T.H.I.C. is not responsible for return packages that are lost, delayed, damaged, or sent without tracking.

14. Refund Policy Limitations

The 90-day refund policy applies only to Founder Pack purchases.

Refunds do not apply to:

Shipping fees
Customs fees
Import fees
Duties
Tariffs
Brokerage fees
Return shipping costs
Lost return shipments
Products not returned with tracking
Refund requests made after 90 days
Products purchased from unauthorized sources

Refund eligibility may be denied if a customer abuses the refund policy, makes fraudulent claims, refuses to return the products, or does not follow the refund instructions.

15. Returns

All return requests must be approved by T.H.I.C. before sending products back.

Do not return products without first contacting:

[email protected]

Unauthorized returns may not be accepted or refunded.

Customers are responsible for packaging returned bottles securely.

16. Testimonials, Photos, and Results

Customer photos, testimonials, reviews, messages, videos, and progress updates may reflect individual experiences.

They are not guarantees that you will experience the same or similar results.

If you submit photos, testimonials, written reviews, videos, voice notes, or other content to T.H.I.C., you grant T.H.I.C. permission to use, reproduce, edit, publish, and share that content for marketing, educational, promotional, social media, website, advertising, and business purposes, unless you clearly request otherwise in writing.

You confirm that any testimonial or content you provide is truthful and based on your honest experience.

17. Private Groups and Community Access

Founder Pack customers may receive access to a private T.H.I.C. member group.

The group is provided as a support and education resource.

T.H.I.C. may remove members from the group for spam, abuse, harassment, false claims, disrespectful behavior, medical misinformation, promotion of unrelated products, or violation of community standards.

Private group access is a bonus and may change, pause, or be discontinued at any time.

18. Website Content

All content on this website, including text, images, graphics, logos, product names, videos, designs, testimonials, branding, and educational materials, is owned by or licensed to T.H.I.C.

You may not copy, reproduce, modify, distribute, sell, publish, or use T.H.I.C. content without written permission.

19. User Conduct

You agree not to use this website to:

Violate any law
Submit false information
Commit fraud
Interfere with website operation
Attempt unauthorized access
Copy or misuse website content
Harass, abuse, or threaten others
Post false, misleading, defamatory, or harmful content
Misrepresent your identity or relationship with T.H.I.C.

T.H.I.C. reserves the right to block access, cancel orders, remove content, or refuse service if these terms are violated.

20. Third-Party Services

T.H.I.C. may use third-party providers for payment processing, email, SMS, shipping, hosting, analytics, checkout pages, and other business operations.

We are not responsible for the actions, errors, downtime, policies, or security practices of third-party providers.

Use of third-party services may be subject to their own terms and privacy policies.

21. Privacy

By using this website or placing an order, you may provide personal information such as your name, email, phone number, shipping address, billing information, order details, and communication preferences.

T.H.I.C. collects and uses this information to process orders, provide support, send shipping updates, deliver products, improve services, and communicate with customers.

Canadian private-sector organizations can be subject to PIPEDA when collecting, using, or disclosing personal information during commercial activity. (Office of the Privacy Commissioner)

You should also maintain a separate Privacy Policy that explains how personal information is collected, used, disclosed, protected, retained, and accessed.

22. Email and SMS Communications

By submitting your email address or phone number, you agree to receive transactional messages related to your order, shipping, product usage, support, and account.

If you opt in to marketing messages, you may also receive promotional emails or SMS messages from T.H.I.C.

You can unsubscribe or opt out where required by law.

Standard message and data rates may apply for SMS messages.

23. Pricing and Availability

Prices, offers, discounts, bonuses, product availability, Founder Pack availability, Founder Auto-Ship availability, and shipping terms may change at any time.

We do our best to keep pricing and product information accurate. However, errors may occur.

If a pricing or product error occurs, T.H.I.C. reserves the right to cancel, correct, or refund the order.

Canadian advertising rules prohibit false or misleading representations in material respects, including representations that could influence purchasing decisions, so published pricing and offer details should be kept accurate and consistent across the funnel. (Competition Bureau Canada)

24. Limitation of Liability

To the fullest extent permitted by law, T.H.I.C. is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, purchase of products, product use, shipping delays, allergic reactions, dissatisfaction with results, inability to access the website, or reliance on website content.

T.H.I.C.’s total liability for any claim related to a product purchase will not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

25. Disclaimer of Warranties

This website and all products are provided “as is” and “as available,” except where otherwise required by law.

T.H.I.C. does not guarantee that:

The website will be uninterrupted or error-free
Product results will be identical for all customers
A specific hair outcome will occur
All content will always be current or error-free
Shipping will arrive by a guaranteed date

Results vary.

Consistency matters.

Your hair may not be done.

26. Indemnification

You agree to indemnify and hold harmless T.H.I.C., its owners, operators, employees, contractors, affiliates, partners, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, purchase or use of products, breach of these Terms, misuse of products, violation of law, or infringement of any third-party rights.

27. Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Any disputes will be handled in the courts or appropriate legal forums located in British Columbia, unless otherwise required by applicable law.

28. Changes To These Terms

T.H.I.C. may update these Terms & Conditions at any time.

The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of the website or purchase of products after changes are posted means you accept the updated Terms.

29. Contact

For questions about these Terms & Conditions, product use, shipping, refunds, or support, contact:

[email protected]