T.H.I.C. Privacy Policy

Last Updated: [Insert Date]

Welcome to T.H.I.C. — The Hair Increase Club.

This Privacy Policy explains how T.H.I.C. collects, uses, stores, shares, and protects personal information when you visit our website, purchase products, join our email or SMS list, contact support, submit photos or testimonials, or interact with T.H.I.C. online.

By using this website, submitting information, placing an order, joining our communications list, or interacting with T.H.I.C., you agree to this Privacy Policy.

1. Contact Information

For privacy questions, access requests, correction requests, unsubscribe requests, support, or concerns, contact:

[email protected]

2. Personal Information We Collect

T.H.I.C. may collect personal information when you visit the website, place an order, fill out a form, join a list, contact support, join a private group, submit a testimonial, or communicate with us.

This may include:

Name
Email address
Phone number
Billing address
Shipping address
Payment and order information
Products purchased
Auto-ship/subscription status
Referral name or “who referred you” information
Customer support messages
Progress photos
Testimonials, reviews, voice notes, or videos
Before-and-after images
Social media usernames or public interactions
Website activity, cookies, analytics, device information, browser type, and IP address

We only collect information needed to run the business, process orders, provide support, improve customer experience, communicate with customers, and fulfill legal or operational requirements.

3. Payment Information

Payments are processed through third-party payment processors.

T.H.I.C. does not intentionally store full credit card numbers on its own servers.

Payment processors may collect and process billing information, credit card details, payment method information, fraud checks, and transaction data according to their own privacy policies and security practices.

4. How We Use Personal Information

T.H.I.C. may use personal information to:

Process orders
Ship products
Send order confirmations
Send shipping and tracking updates
Provide customer support
Manage refunds and returns
Manage Founder Auto-Ship subscriptions
Send product usage instructions
Send progress reminders
Send Day 1, Day 30, Day 60, and Day 90 reminders
Approve private group access
Respond to questions
Track referrals
Improve the website, funnel, products, and customer experience
Send email or SMS communications where permitted
Prevent fraud, abuse, or misuse
Comply with legal, accounting, tax, or regulatory requirements
Use customer-submitted testimonials, reviews, or progress content where permission has been granted

5. Email and SMS Communications

When you place an order, submit your email, submit your phone number, or opt in to communications, T.H.I.C. may send messages related to your order, shipping, product use, support, reminders, and customer experience.

These may include:

Order confirmations
Shipping updates
Usage instructions
Progress photo reminders
Founder Auto-Ship reminders
Support messages
Product updates
Promotional emails or SMS messages, where permitted

If you receive marketing emails or SMS messages, you may unsubscribe or opt out where required by law.

For commercial electronic messages, CASL generally requires consent, sender identification, and an unsubscribe mechanism. (CRTC)

Standard message and data rates may apply for SMS messages.

6. Founder Auto-Ship and Subscription Information

If you choose Founder Auto-Ship, T.H.I.C. may collect and use your personal information to manage your subscription, billing schedule, order history, renewal notices, cancellation requests, and customer support.

Founder Auto-Ship starts 90 days after purchase.

You are billed $0 today for Founder Auto-Ship.

You can cancel anytime by contacting:

[email protected]

If you cancel, you lose your founder rate.

7. Testimonials, Reviews, Photos, and Progress Content

Customers may choose to submit progress photos, before-and-after images, testimonials, reviews, voice notes, written messages, or videos.

If you voluntarily submit this content to T.H.I.C., you give T.H.I.C. permission to use, edit, reproduce, publish, display, distribute, and share that content for marketing, educational, promotional, advertising, website, email, social media, and business purposes, unless you clearly request otherwise in writing.

This may include:

Website pages
Social media posts
Paid or organic advertising
Email marketing
SMS marketing
Product education
Sales pages
Case studies
Private or public group posts

You are responsible for making sure anything you submit is truthful, accurate, and based on your real experience.

T.H.I.C. may choose not to publish submitted content.

Results vary, and customer testimonials do not guarantee future results.

8. Referral Information

T.H.I.C. may collect referral information, such as the name of the person, barber, hairdresser, salon, friend, or partner who referred a customer.

This information may be used to:

Track referrals
Attribute orders
Manage referral rewards
Follow up with referral partners
Improve referral systems
Understand where customers came from

Please only submit referral information that is accurate.

9. Cookies, Analytics, and Tracking

T.H.I.C. may use cookies, pixels, analytics tools, tracking links, website forms, or similar technologies to understand website activity and improve customer experience.

These tools may collect information such as:

Pages visited
Buttons clicked
Device type
Browser type
IP address
Approximate location
Checkout behavior
Referral source
Ad or campaign source
Time spent on pages

This information may be used to improve the website, measure marketing performance, troubleshoot technical issues, and understand customer interest.

You may be able to disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

10. How We Share Personal Information

T.H.I.C. may share personal information with trusted third-party service providers who help operate the business.

These may include:

Payment processors
Checkout platforms
Website hosting providers
Email platforms
SMS providers
Shipping carriers
Fulfillment providers
Customer support tools
Analytics providers
Advertising platforms
CRM and automation software
Accounting, tax, legal, or professional advisors
Technology contractors or support providers

These providers may only access information needed to perform their services.

T.H.I.C. may also disclose information if required by law, court order, legal process, fraud prevention, chargeback disputes, payment verification, safety concerns, or to protect legal rights.

11. International Processing

Some third-party service providers may process or store information outside Canada.

This means your personal information may be subject to the laws of another country where the service provider operates or stores data.

By using the website or purchasing from T.H.I.C., you understand that your information may be processed or stored by third-party providers in Canada or other countries.

12. Data Retention

T.H.I.C. keeps personal information only as long as reasonably needed for the purposes described in this Privacy Policy, including order fulfillment, support, accounting, tax records, legal obligations, fraud prevention, customer history, subscription management, and business operations.

The Office of the Privacy Commissioner notes that organizations should keep personal information only as long as needed to fulfill their purposes, while considering legal record-keeping obligations. (Office of the Privacy Commissioner)

When personal information is no longer needed, T.H.I.C. may delete, anonymize, or securely store it according to business and legal requirements.

13. How We Protect Personal Information

T.H.I.C. uses reasonable physical, technical, and administrative safeguards to help protect personal information.

These may include:

Password-protected systems
Limited access to customer information
Third-party payment processors
Secure checkout tools
CRM and ecommerce platform controls
Internal access limits
Business process safeguards

No method of transmission or storage is 100% secure. T.H.I.C. cannot guarantee absolute security of personal information.

14. Your Privacy Choices

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Withdraw consent where applicable
Unsubscribe from marketing emails
Opt out of SMS marketing
Request deletion of certain information where legally permitted
Ask questions about how your information is used

To make a request, email:

[email protected]

We may need to verify your identity before responding to certain requests.

Some information may need to be retained for legal, accounting, tax, fraud prevention, chargeback, refund, or business record reasons.

15. Unsubscribing From Emails and SMS

You may unsubscribe from marketing emails using the unsubscribe link in the email, where available.

You may opt out of SMS marketing by following the instructions in the message, where available.

Even if you unsubscribe from marketing communications, T.H.I.C. may still send transactional or service-related messages about your order, shipping, refund, support, account, or subscription.

16. Children’s Privacy

T.H.I.C. products and website are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we discover that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

17. Private Facebook Group and Social Media

If you join a private T.H.I.C. group or interact with T.H.I.C. on social media, your activity may be subject to the privacy policies, terms, and settings of those platforms.

T.H.I.C. is not responsible for the privacy practices of Facebook, Instagram, TikTok, YouTube, WhatsApp, or other third-party platforms.

Be careful when posting personal information, photos, health-related details, or progress updates in groups, comments, messages, or public spaces.

18. Links to Other Websites

The T.H.I.C. website may contain links to third-party websites, platforms, payment processors, checkout pages, social media pages, or other services.

T.H.I.C. is not responsible for the privacy practices, content, policies, or security of third-party websites.

Please review their privacy policies before providing personal information.

19. Business Transfers

If T.H.I.C. is sold, merged, reorganized, transferred, or involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

20. Changes To This Privacy Policy

T.H.I.C. may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of the website, purchase of products, or interaction with T.H.I.C. after changes are posted means you accept the updated Privacy Policy.

21. Contact

For privacy questions, access requests, correction requests, unsubscribe requests, or support, contact:

[email protected]